Shipping & Return Information
As part of our goal of offering high quality at an affordable price, we also offer a delivery system which is convenient and economical.
Delivery Times
Samples: Samples of mulch will generally be delivered within 5 business days.
Mulch Orders: Most orders will be delivered within 5 to 7 business days depending on color and delivery location. Our delivery company will call you prior to coordinate.
We work with reputable carriers and our delivery dates are almost always met. In rare cases of carrier delays, additional expenses, such as hired installers, that are incurred as a result of a carrier delay are not the responsibility of Mulch Direct.
Return Policy
Return of unopened packages are accepted within 30 days of receipt of product if accompanied with a valid RMA # supplied by contacting MulchDirect.com. Customer is responsible for the initial freight cost incurred by MulchDirect as well as the cost of return freight. Additionally, there is a 15% restocking fee. Refund will be issued upon receipt of returned merchandise at our facility. Please note: Freight shipping can be costly.
Order Cancellations
Your order may be cancelled within the 30 minute period following the placement of your order. Customers wishing to cancel an order after the 30 minute period, may be subject to return shipping and re-stocking fees being deducted from the refund. To cancel an order please notify us via email at info@mulchdirect.com within the 30 minute period following the placement of your order.
Questions? Call us at 800-778-6852 or contact us.
Delivery Times
Samples: Samples of mulch will generally be delivered within 5 business days.
Mulch Orders: Most orders will be delivered within 5 to 7 business days depending on color and delivery location. Our delivery company will call you prior to coordinate.
We work with reputable carriers and our delivery dates are almost always met. In rare cases of carrier delays, additional expenses, such as hired installers, that are incurred as a result of a carrier delay are not the responsibility of Mulch Direct.
Return Policy
Return of unopened packages are accepted within 30 days of receipt of product if accompanied with a valid RMA # supplied by contacting MulchDirect.com. Customer is responsible for the initial freight cost incurred by MulchDirect as well as the cost of return freight. Additionally, there is a 15% restocking fee. Refund will be issued upon receipt of returned merchandise at our facility. Please note: Freight shipping can be costly.
Order Cancellations
Your order may be cancelled within the 30 minute period following the placement of your order. Customers wishing to cancel an order after the 30 minute period, may be subject to return shipping and re-stocking fees being deducted from the refund. To cancel an order please notify us via email at info@mulchdirect.com within the 30 minute period following the placement of your order.
Questions? Call us at 800-778-6852 or contact us.